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Videos Have No Sound On XBox 360 [Fixed]

So, last night I was trying to watch an AVI video file from a USB flash drive on my XBox 360. For some reason, no matter what I did with the audio settings (on the XBox or the television), I couldn’t get any audio. The video worked fine.

Another strange thing I noticed was that the audio portion of the intro that plays when the XBox is turned on was no longer playing. I still had sound effects on the Dashboard, and games behaved normally. A real puzzler.

I should mention that my XBox is connected to my TV via HDMI. And this brings me to the solution of this issue.

After spending about a half-hour fiddling with the audio settings, I finally determined that it’s got to be something with the HDMI cable. Something to do with audio compatibility. So, I went downstairs and grabbed my HD cables that come with the XBox and hooked it up. Voila! Fully functional sound!

I’m not sure on the details of this, but it probably has something to do with the audio codec configuration and sound compatibility with HDMI. When using the standard HD cables that came with the XBox, the sound works normally.

That’s what I’ve been able to conclude. If you have additional information, leave it in the “Comments” section.

Update as of 7/19/2009

I’ve discovered that actually turning the television off and back on resolves the issue. So, it appears this could be a television issue and not an XBox issue.

  1. Gary
    Monday June 29, 2009 at 9:33 pm | #1

    I am having the same problem. Were you able to use both the HDMI cable and the HD cables simultaneously?

    • Tuesday June 30, 2009 at 12:37 pm | #2

      No, I was unable to use both. The end of the HD cables is just large enough to cover part of the HDMI port.

  2. Joe
    Thursday July 23, 2009 at 2:36 am | #3

    Holy s@!t. thank you so much. I have been battling this problem for months and could not figure it out. So many times uninstalling and reinstalling codecs and then videos I downloaded from Xbox live weren’t working either but all the little sound effects in the dashboard were. So very very frustrating. Cheers to you!! Thanks so much again!!!!!!!!

    -Joe

    For the record, I am using HDMI right now and just cycled the power on my philips 42″ LCD HDTV, I am using one of the three rear HDMI ports. I am using a dynex HDMI 6′ cable.

  3. Andreas
    Saturday October 17, 2009 at 5:07 pm | #4

    Omg!

    I think i love you, spent the last hour on google to see if anyone knew what to do and the answer was so simple as to turn the tv on and off :D

    • Andreas
      Saturday October 17, 2009 at 6:44 pm | #5

      Edit:

      I figured out that everytime i get a codec error when i cant watch a certain avi file i get the same audio bug, but the problem is still resolved by turning the tv on and off

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