An Open Letter To Apple [Please Fix Error 4450!]
Shortly following my posting of this entry, through the insight of those who left comments on my original entry, as well as from those sending me email comments, I’ve come to realize that I may have been hasty to place the entire blame of this “Error 4450” solely on Apple.
Here is what I originally wrote…
To Whom It May Concern At Apple, Inc.,
On my blog, I write mainly about philosophy, religion, skepticism, science and the like. But, by far, the most popular post on my entire blog is the post in which I discuss an error that occurs in iTunes – the dreaded “Error 4450.” In fact, my post is the first post to come up on Google when searching for “Error 4450.”
This error pops up when burning CD’s in iTunes. At different (seemingly random) times during the burning process, the disc will eject and a message will pop up saying that the burn process has failed, relating that the cause is “Error 4450.”
The “Comments” section of my post is filled with frustrated users searching for answers. People have tried everything from registry scanners, to different brands of CD-R’s, to disc drive lens cleaners. Nothing works.
On the Apple Support website, there is no official response to this problem. Then we go to the Support Forum portion of the site and we find countless users experiencing this same problem, with not a single bit of help offered from you, Apple!
In fact, Apple, you’ve been completely silent on this “Error 4450” issue. The name implies that it bears some type of significance. Your programmers must know something about this. And yet, as I’ve said, you remain silent on the entire issue. Do you intend on ignoring this issue indefinitely? Until we get frustrated enough to go out and find another media player that works better than iTunes?
Overall, I am happy with iTunes. But, to the degree that people have complained about this issue and, to their dismay, there having been nothing done about it whatsoever, I’m beginning to wonder if you (Apple, Inc.) aren’t taking your customers for granted. Have you become comfortable in your position?
It seems to me that it wouldn’t take much to solve this issue. Just a little attention and some debugging skills.
With that being said, I’m speaking for everyone who’s had this problem. Please, Apple, fix Error 4450, or at least let us know what’s going on with this problem and offer some type of help for those who are experiencing this problem.
Please, don’t give us something ignorant like “uninstall and reinstall” because we all know this is a cop-out and does not fix the problem. We’ve all done this countless times before.
For those of you who are experiencing this error, I would recommend filing a bug report, even if you’ve already done so. You can do this in iTunes by going to this link. From this site you can provide Apple with useful information about your situation and the circumstances surrounding the occurrence of “Error 4450.” Under “Feedback Type” select “Bug Report.”
As I’ve said before on this blog, my main purpose for writing is to contribute to the wealth of information on the internet, to help make the internet a place where useful information can be found. I also think that, as one who values truth and intellectual honesty, it would only be right for me to acknowledge that I was wrong about my original post.
So, to conclude, thanks to everyone who brought my attention to where my arguments were flawed.